About Us

Purpose Statement

To provide legal services in a manner that is less intimidating, more accessible, convenient, and cost effective, using state of the art communication technology and old fashioned business sensibilities.

Values Statement

  • We only have one chance to make a good first impression
  • Bring back Access to Justice to those denied their rights
  • Accountability is the cornerstone of our practice
  • Actions speak louder than words and so lead by example
  • Creativity and flexibility are the window to our future
  • Diversity makes us strong
  • Trust and respect is the foundation of our success

Mission Statement

To be recognised as the largest networked legal services provider in the world providing a quality frontline legal advice service through all available mediums, with an emphasis on technological advancement in telecommunications, the internet, and other communication mediums.

Introduction

Plucking up courage to tackle conflict even at the best of times is quite challenging and can become quite a daunting experience. We believe that every denomination of a problem has an affective resolution if we apply the law justly.

 

We take our relationships very seriously and have embedded a customer driven service that insures each and every contact with us is both pleasurable and informative.

 

Be it a simple question or a detailed complex multi-party action, asylum & refugee related matter, or perhaps you have a relationship matter relating to family law, it could be a domestic violence issue, even matters relating to human rights, no, how about an employment matter, oh I see, it’s a criminal matter, we cover most areas of law, do you need Telephone Legal Advice?

 

All calls are strictly private and confidential, you can if you choose, remain anonymous and the best part is that you are in control every step of the way and therefore, you are at liberty to end the call whenever you wish although timely reminders will be provided by your Legal Advisor.

 

Calls are charged to your telephone bill directly by your telephone service provider. All Barrister advisors are regulated by the Bar Council. All Solicitor advisors are regulated by the Solicitors Regulation Authority. All other Legal Advisors are regulated by their respective Legal Regulators and Professional Bodies worldwide.

 

Connect now and empower yourself with your legal rights today, we’re only a call away. We look forward to talking with you soon, have a great day.

The Service

Telephone Legal Advice service includes a international call centre through which legal advice can be accessed over the telephone and other modern telecommunication and communication mediums, all year round, available outside of normal office hours. The legal advisors are predominantly Solicitors, Barristers, Advocates and Attorneys of a high level of experience, covering most areas of legal practice and laws. Advice is available wherever the caller is throughout the UK, including Scotland, Wales and Northern Ireland, as well as the ability to access legal advice from various international jurisdictions, to which the caller can be transferred at the same rate as an internal call transfer.

 

Telephone Legal Advice was developed in order to provide legal services in a manner that is less intimidating, more convenient and cost effective. The service has been thoroughly tested over many years. It continues to be refined and developed beyond public expectation. The de-regulation and major changes to the provision of legal services in the UK has simply enhanced Telephone Legal Advice’s vision for change, rather than caused Telephone Legal Advice’s creation.

 

Telephone Legal Advice is today’s uncomplicated solution to legal problems, providing accessible, confidential legal advice over the telephone, where the caller may choose to remain anonymous, calling from the comfort of their own environment; that means the comfort of their own home, to lawyers mostly also working from the comfort of their own home.

Societal changes

The Society that we today live in has changed to a 24-hour culture, requiring services and shops to alter and or extend hours of business to meet the demands created by the change in the way we live our lives today. The shift in culture has forced many businesses to re-think the range of services they provide and the way those services are delivered. The likes of Building Societies have moved from their core business area into domains previously thought of as belonging to Banks. De-regulation of industries is continuing at pace and the legal services sector is one such monopoly which is seeing unprecedented change, New Generation Legal Services Providers have set up shop.

Market forces change

The prediction of fewer sole practitioners and smaller high street practices not being able to compete in the reformed legal services market has materialised. There are more SRA interventions; Ethnic minorities face a greater proportion of interventions. Even that were not enough in this economic climate here Banks and lenders are calling in loans and unwilling to fund small practices – the market has shifted. Consumer allegiance to a long time instructed firm is on the decline. Internet comparison sites (even for legal services) means a new way of seeking legal advice has very much arrived.

 

Practices are revising their Business plans and putting more focus on international legal markets, such as India. Many firms do not have the resources, funds or capability to do so. Yet, without doing so, the significant encroachment on the domestic market coming from new entrants from larger companies (such as CIS, Tesco, BT, Banks, DAS and many more) – has left many unable to compete. 100 years of serving a community will come to an end for many more law firms.

External pressures on traditional legal practice

Obtaining Professional indemnity Insurance, future SRA levies a diminishing “bread & butter” work areas in the market place; further LSC quality inspections and Assurance schemes; Compulsory E-working for civil legal aid providers; need to be seen as green – with a publically available carbon footprint and pro bono work; diminished residential conveyancing market; introduction of e-conveyancing by the Land Registry; increased costs of compliance areas in Money Laundering & Data protection regulations, CPD hours, Management & Development; a strong internet presence for clients marketing which has overtaken personal recommendations; advent of help lines for all sorts of advice; greater personal security and exposure to access Bank lending; exposure to clients for Banks demise; increased client complaints and referrals to the Legal Complaints Service; higher levels of client sophistication and expectation; the reality that the future for most means employing less qualified staff to undertake certain work areas; merger as a means of survival; inability to sack Trainees without SRA sanction; putting staff on reduced hours or redundancy; higher court fees for applicants; loss of market share and goodwill for retirement are just some other pressures on smaller law firms. There are now more threats than opportunities.

How to compete

Retain your skills. Do what you are best at. Do it with more flexibility and a better quality of life. The ability to compete. Potential home working and a good income. These are what Telephone Legal Advice offer.

 

The Legal Services Bill are favourable to our desired and planned working practices. In particular, the adoption of Legal Disciplinary Partnerships where Solicitors, Barristers, Legal Executives and Licensed Conveyancers can all practice together, Alternative Business Structures. Additionally, multi-disciplinary Partnerships will enable much more diversity in the make up of the Profession. These initiatives compliment our Values statement.

The World Wide Web

Our clients have the added benefit of accessing justice through Telephone Legal Advice’s premium websites. We have in excess of 250 domain names such as talkfamilylaw.com, talkcrime.co.uk, talkmediator.co.uk, talk-love.co.uk amongst others (see Legal Disclaimer). Choosing preferred legal advisors via the Internet is quickly becoming a preferred method and is not the preserve of the young anymore.

 

Contact Telephone Legal Advice – HOME OF A LAWYER – and receive that special one-to-one caring relationship. Everyone is doing it ‘TALK’ it comes naturally for most. A problem ‘shared’ is a problem ‘halved’, talk to us, we’re only a call away.

Simple Solutions for Complex Times

CEO, London, England 1984 my experience

 

As a business entrepreneur practising in England some 30 years ago, my first experience with a “typical” high street solicitor’s firm was frankly, rather disappointing. The level of service I received was sub par compared to what I was accustomed to in a “typical” city law firm.

 

First, even though I had relatively simple legal questions, I had to wait a week before I could get an appointment and they told me that they had no facility to answer my questions over the telephone and were surprised I would even ask such a question.

 

Secondly, the price, oh dear, the price…. So I waited a week, paid £100.00 in advance, and when the time came I took the tube and then a taxi to get to my appointment. The lawyer was 20 minutes late and when we spoke he looked rather pre-occupied with something else, perhaps something more important than my case. At the end of the consultation, I still had not pinned down exactly what the lawyer had said to me, however, I did get the part at the end where he said that he was not the best authority on the matter and that I should consult with someone else. Of course, I was still charged £100.00 for the pleasure. By the time I left, I was poorer, had wasted half a day of my busy life, and was still in need of legal advice.

 

Bewildered by my experience, I began to ask questions and conduct research on the state of the legal system in the United Kingdom. Why was the process of getting access to legal assistance so time consuming, inconvenient, and expensive? If access to justice is so difficult to so many people, what does one do to get good, cost effective legal advice? These were the questions I intended to answer.

The Problem

I am not suggesting that somehow ‘city’ law firms are perfect, although the name of one remains engraved in my mind. However, city law firms have a competitive advantage because they make customer service central to their service. “A good client is a happy client”, as the saying goes. So, what’s the deal with the smaller ‘high street’ law firms?

 

In 2003, the Department of Constitutional affairs stated in its report entitled, “Competition and regulation in the legal services market”, that the current system in the UK was “out-dated, inflexible, over-complex, insufficiently accountable, or transparent.”[1] In his famous report, ‘Review of the Regulatory Framework for Legal Services in England and Wales: Final Report’ (December 2004), Sir David Clementi states that, “the current system is flawed…the system has insufficient regard to the interests of consumers.”[2]

 

These are strong words indeed from both the Government and an independent reviewer. It seems apparent that many if not all ‘high street’ solicitor firms in the UK have for many years become complacent and have for the most part ignored what the ‘city’ firms and the rest of the world has been doing in the legal services industry. Predominantly, legal services in the UK are driven by the service providers (lawyers) who do not adapt their service to meet consumer needs. And why should they? Without alternatives, the consumer has no choice but to either perpetuate the current system or to go without legal services all together. To compound problems, the effective demise of Legal Aid and the restricted availability of advice from law centres, charities, and advice bureaus mean that an ever-growing segment of society is being deprived of their right to legal advice. Add to this the lack of “middle ground” for legal services for the vast majority of UK resident that find themselves too wealthy for Legal Aid and too poor to afford legal services from quality firms.

The Solution

“The solution is very simple, albeit easier said than done, but…create a better service and everyone else will be forced to change.” So, September 1993 after much painstaking investigation of the legal services and its structures, I finally managed to put together a legal structure that complied with the then, The Law Society of England & Wales. I must add here, it was not easy, in fact far from it. I wasn’t a member of the honourable society and with respect as a result I was not entitled to their intelligence or attention. Be that as it may, I finally put together a documented legal structure of a Telephone Legal Advice service and again wrote to The Law Society, by the grace of God a positive response was received which allowed the much needed service to begin.

 

I started asking, “what if there was a legal advice service you could call at any hour of the day or night where there was no waiting, no appointments, no travelling, no getting dressed up, and no dealing with rude lawyers, would the general consumer use the service?”, “absolutely!”.

 

I recall the first day the legal advice lines went live, from the moment the ‘switch’ was powered all lines were jammed without reprieve, all legal advisors engaged on call’s with client’s requiring legal advice, they came from all over the country with a spectrum of socio-economic backgrounds which included, Doctors, Lawyers, Civil Servants, Bank Managers, Accountants, Surveyors, Teachers, Company Directors, House Wife’s, Builders (the list is endless). It’s worthwhile noting that 75% of our clients are of the female gender. The service appealed to everyone.

 

The rest is ‘history’ as they say; we have already serviced hundreds of thousands of satisfied clients over the years.” A completely new telephone legal advice service modelled on a traditional law firm but accessibility and consumer driven, customer service orientated, ‘Client is King’ it superseded all of our collective expectations. There is never any worry or issues relating to billing the client as we receive all our payments from the service user’s telecommunications providers. You simply pay as you talk law. Nothing could be simpler and the timing could not have been better.

 

When the service started, there were still whole segments of society that desperately needed legal help but had nowhere to turn.

 

I asked myself on many occasions if things would ever change and with hindsight “the solution was simple…create a better service and everyone else will be forced to change.” It made sense to me. And so armed with a team of Solicitors, Barristers, Attorneys and Indian Advocates that was precisely what we undertook to do, fully compliant with both the Solicitors Regulation Authority and the Bar Council amongst other legal jurisdictions globally. The results were astounding.

Below is a description and adaptation of our service today

When you have a legal question or problem, Telephone Legal Advice is the solution. Simply pick up the telephone and call any day of the week 24 hours a day from the comfort of your own home, office, or car regarding virtually all areas of law including American and Indian jurisdictions. A trained operator will ask you a few simple questions about your problem, allocate the appropriate qualified solicitor or barrister, and then connect you right away. Should you need more than just advice, Telephone Legal Advice complies with the Solicitor’s Regulation Authority and is able to take your case and help you elect the appropriate legal team to represent you.

 

The lawyers at Telephone Legal Advice are trained to be polite, non-judgmental, and caring. Their only job is to give advice so they give each caller 100% of their attention. In fact, our motto is, “you talk, and we listen.” All calls are strictly confidential and you may even remain anonymous, if you choose.

 

The best part is, our service is so efficient that we can save money and then pass the saving along to you. Calls are charged to your home phone bill at the rate of £1.50 per minute. Calls from a mobile phone may cost more. That’s £90.00 per hour compared to £150.00 per hour that many high street firms charge. Plus, statistics show that most questions are answered in less than 22 minutes when using this service. That equates to just £33.00 for your peace of mind. You are never obliged to commit to a fixed and often non-refundable consultation fee or minimum call time, simply call 0906 4004004 and get connected to a lawyer. You can even use your credit card if you’d like, you can purchase a Pre-paid Calling Card and connect for as little as £1.20 per minute, that’s £72.00 per hour. Can you beat that? How about a sim card to dial directly into the system, what could be more convenient?

 

In conclusion, all is not lost after all. The Greek philosopher Plato once wrote that, “Necessity is the mother of Invention.” Nothing could be truer about legal services in the UK, albeit the rest of the world. The needs of the many cannot be ignored any longer and positive change needs to take place that will bring back access to justice to the poor and middle class. The solution is to build a better service and everyone else will be forced to change. Telephone Legal Advice is that service. We look forward to you calling and personally experiencing our telephone legal advice service, judge for yourself and put us to the ‘test’.

[1] Review of the Regulatory Framework for Legal Services in England and Wales, A Consultation Paper, 8th March 2004

 

[2] See Sir David Clementi ‘Review of the Regulatory Framework for Legal Services in England and Wales: Final Report’ (December 2004) and the earlier consultation, Sir David Clementi ‘Review of the Regulatory Framework for Legal Services in England and Wales: A Consultation Paper’ (March 2004).

Professional Compliance Statement

All Barrister advisors are regulated by the Bar Council. All Solicitor advisors are regulated by the Solicitors Regulation Authority. All other Legal Advisors are regulated by their respective Legal Bodies worldwide. All calls to the Premium Rate Telephone Legal Advice service are charged at a per minute rate from a UK domestic telephone line, with variations from destination and or legal jurisdictions. Call costs from other service providers may vary and calls from mobile phones may be considerably higher, you are advised to check with your telephone service provider. Calls may be monitored and or recorded for training and quality purposes. Telephone Legal Advice, access justice worldwide, we cover most areas of law and a variety of legal jurisdictions globally.